We at foodzy.shop value your satisfaction and strive to provide you with the best food delivery service. However, we understand that sometimes things may not go as planned and you may need to request a refund. This refund policy explains how and when you can get a refund from us. • When can you request a refund? You can request a refund if: o Your order was cancelled by us or the restaurant partner or the store due to unforeseen circumstances. o Your order was delivered to a wrong address or with missing or incorrect items or damaged or spoiled products. o You have a valid reason to be dissatisfied with the quality or quantity of the food or products delivered to you. • How can you request a refund? You can request a refund by contacting us through our website, mobile app, or customer care number within 24 hours of receiving your order. You will need to provide your order details, the reason for requesting a refund, and any proof of the issue (such as photos, receipts, etc.). • How will we process your refund? We will review your refund request and verify the issue with the restaurant partner or the store. If your refund request is approved, we will initiate the refund to your original payment method or to your foodzy wallet, as per your preference. The refund amount will depend on the nature and extent of the issue and will be determined by us at our sole discretion. The refund process may take up to 7 working days to complete. • What are the limitations of our refund policy? Our refund policy is subject to the following limitations: o We reserve the right to reject any refund request that we deem to be fraudulent, abusive, or unreasonable. o We are not liable for any refund requests that are not made within the stipulated time frame or in accordance with this policy. o We are not responsible for any delays or failures in the refund process due to factors beyond our control, such as bank or payment gateway issues, network or system errors, or force majeure events. o We are not obligated to provide any compensation or goodwill gesture for any inconvenience or dissatisfaction caused by the issues that led to the refund request. We hope that you enjoy our services and have a delightful food delivery experience with us. If you have any questions or feedback regarding our refund policy, please feel free to contact us. We appreciate your support and cooperation.