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Privacy Policy for Foodzy.Shop Ecosystem

(Includes Foodzy Customer App, Foodzy Vendor App, and Foodzy Delivery Boy App)

Effective Date: August 7, 2026

Last Updated: August 7, 2026

 

This Privacy Policy explains how Foodzy.Shop and its affiliates (collectively, "Foodzy", "we", "us", or "our") collect, use, share, and protect your personal information when you access or use our website, mobile applications—including the Foodzy Customer App, Foodzy Vendor App, and Foodzy Delivery Boy App—or other online services (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

 

1. Scope & Application Ecosystem

This Privacy Policy applies across all three applications operating within the Foodzy.Shop network:

 

  • Foodzy Customer App: Used by customers to browse food menus, place orders, and track deliveries.

  • Foodzy Vendor App: Used by restaurant and merchant partners to manage store profiles, food menus, and incoming orders.

  • Foodzy Delivery Boy App: Used by delivery personnel to receive dispatch requests, navigate routes, and fulfill order deliveries.

2. Prominent Location Data Disclosure (App-Specific)

Location data is critical to operating a real-time food delivery ecosystem. We collect precise and approximate location data depending on which application and role you use:

 

A. Foodzy Delivery Boy App

  • Background Location Collection: The Foodzy Delivery Boy App collects precise location data even when the app is running in the background or closed.

  • Purpose: Background location tracking is required to assign nearby delivery tasks, calculate real-time delivery routes, estimate accurate arrival times, track driver mileage for earnings payouts, and display live delivery progress to both merchants and customers during active orders.

  • Foreground Location Collection: Location data is continuously accessed while the app is open on your screen to guide navigation from the restaurant to the customer’s drop-off address.

B. Foodzy Customer App

  • Foreground Location Access: We collect precise or approximate location data while the application is active on your screen to identify nearby restaurants, display accurate food delivery zones, and automatically fill delivery delivery addresses.

C. Foodzy Vendor App

  • Foreground Location Access: We collect location data during initial store setup and address management to verify the physical presence of the merchant and define delivery radiuses on the map.

3. Other Information We Collect

A. Information You Provide directly

  • Account Information: Name, email address, phone number, profile photo, and password.

  • Order & Transaction Details: Customer order choices, delivery addresses, feedback, reviews, and transaction records.

  • Vendor & Partner Information: Tax details, government IDs, bank details for payouts, store registration documents, and vehicle details (for delivery personnel).

  • Communication Logs: Messages, support inquiries, or chat communications submitted through our platform.

B. Information Collected Automatically

  • Device & Usage Data: IP address, device hardware model, unique device identifiers, operating system version, browser type, app performance metrics, and crash logs.

  • Cookies and Tracking Technologies: Web beacons and session cookies to recognize settings and streamline navigation.

C. Information Obtained from Third Parties

  • Payment processors confirming payment statuses.

  • Third-party mapping and navigation APIs (e.g., Google Maps API).

  • Identity verification partners for delivery agent and store onboarding.

4. How We Use Your Information

We use the collected information for the following core purposes:

  • Order Processing & Delivery Dispatch: To process transactions, assign delivery orders to nearest available delivery partners, and ensure accurate physical delivery.

  • Live Order Tracking: To provide real-time location visibility to customers and merchants while a delivery is in progress.

  • Earnings & Payout Calculations: To calculate distance covered, delivery fees, and payout amounts for delivery partners and merchants.

  • Service Improvement & Support: To respond to user complaints, troubleshoot software errors, and optimize delivery algorithms.

  • Safety, Fraud & Security: To prevent unauthorized account access, verify delivery driver identity, detect fraudulent orders, and enforce platform terms.

  • Regulatory Compliance: To comply with tax, financial reporting, and legal obligations.

5. How We Share Your Information

We do not sell your personal data. We share user information strictly for essential operational needs:

  • Between Platform Users:

    Customers see the assigned delivery driver's name, phone number, vehicle type, and live location during active deliveries.

    • Merchants receive customer names and delivery details to prepare orders.

    • Delivery partners receive customer delivery address, contact numbers, and store pickup details.

  • With Service Providers: We share data with third-party vendors who provide services such as cloud hosting, SMS gateways, mapping/navigation APIs, payment gateways, and data analytics.

  • With Affiliates and Business Successors: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the acquiring entity.

  • Legal Requirements: We may disclose details if required by law, subpoena, or to protect the safety, rights, and security of Foodzy.Shop, our users, or the general public.

6. Location Access Controls & User Choices

  • Location Permissions: You can enable, disable, or adjust location access permissions at any time through your Android device settings (Settings > Apps > Foodzy App Name > Permissions).

     

    • Note for Delivery Personnel: Disabling background location permissions will prevent the Foodzy Delivery Boy App from dispatching delivery requests or operating properly.

  • Opt-Out of Marketing: You can opt out of promotional emails or push notifications through your account settings or the unsubscribe links in messages.

  • Account Deletion & Data Rights: You have the right to request access to, correction of, or permanent deletion of your personal account and associated data by contacting customer support.

7. Data Security and Retention

  • Data Encryption: We implement industry-standard administrative, physical, and technical measures—including HTTPS/TLS encryption—to protect user data against loss, misuse, and unauthorized modification.

  • Data Retention: We retain personal information, transaction history, and location logs for as long as your account remains active or as needed to provide delivery services, fulfill legal/financial tax obligations, and settle disputes.

8. International Data Transfers

We process data primarily on secure cloud servers. If data is transferred across international borders, we enforce security standards and contractual safeguards to protect your personal information according to applicable privacy laws.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we will post the updated policy here with a revised "Last Updated" date and notify you via email or app notification. Continued use of our apps or services after updates indicates your acceptance.

 

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us:

 

  • Company Name: Foodzy.Shop

  • Email: digitalpalacenzb@gmail.com

  • Phone: +91 6303772053