This privacy policy explains how foodzy.shop and its affiliates (collectively, "foodzy", "we", "us", or "our") collect, use, share, and protect your personal information when you access or use our website, mobile application, or other online services (collectively, the "Services"), or when you otherwise interact with us. By using our Services, you agree to the terms of this privacy policy and consent to our collection, use, disclosure, and retention of your personal information as described herein. If you do not agree with this privacy policy, please do not use our Services. What information we collect We may collect the following types of information from or about you: • Information you provide to us: We collect the information you provide to us when you create an account, place an order, contact us, or otherwise communicate with us through our Services. This may include your name, email address, phone number, delivery address, payment information, order details, feedback, reviews, and any other information you choose to provide. • Information we collect automatically: We collect certain information automatically when you use our Services, such as your device identifier, IP address, browser type, operating system, access times, pages viewed, links clicked, and other usage data. We also use cookies and similar technologies to collect information about your preferences and interactions with our Services. You can manage your cookie preferences through your browser settings, but if you disable some cookies, you may not be able to access or use some features of our Services. • Information we obtain from third parties: We may obtain information about you from third parties, such as our partners, vendors, service providers, and social media platforms. For example, we may receive information about your orders, deliveries, payments, ratings, reviews, and social media activity from our partners who provide these services to us or to you. We may also receive information about you from other users who refer you to our Services or who interact with you through our Services. How we use your information We may use your information for the following purposes: • To provide and improve our Services: We use your information to process your orders, deliver your food, communicate with you, respond to your inquiries, provide customer service, solicit your feedback, and improve our Services and your user experience. • To personalize and customize your experience: We use your information to understand your preferences, interests, and behavior, and to tailor our Services, content, offers, and advertisements to your needs and expectations. • To communicate with you: We use your information to send you transactional, promotional, and informational messages, such as confirmations, receipts, reminders, updates, alerts, newsletters, and marketing communications. You can opt out of receiving promotional messages by following the instructions in those messages or by contacting us. However, you may not opt out of receiving transactional or informational messages that are essential for the provision of our Services. • To protect our rights and interests: We use your information to detect, prevent, and address fraud, security, legal, and compliance issues, to enforce our terms and conditions, to protect our rights, property, and safety, and to defend ourselves from claims or disputes. • To comply with applicable laws and regulations: We use your information to comply with the laws and regulations that apply to us, to respond to requests from law enforcement or other authorities, to cooperate with investigations, and to exercise our legal rights. How we share your information We may share your information with the following parties for the following purposes: • With our partners: We share your information with our partners who provide services to us or to you on our behalf, such as restaurants, delivery agents, payment processors, marketing agencies, analytics providers, and other service providers. We require our partners to use your information only for the purposes for which we share it and to protect it in accordance with applicable laws and standards. • With other users: We share your information with other users who interact with you through our Services, such as your ratings, reviews, comments, and referrals. We also share your information with other users when you choose to participate in our social features, such as forums, blogs, and chat rooms. Please note that any information you post or disclose on these features may become public and accessible to other users and the general public. We are not responsible for the privacy practices of other users or the content of their posts or disclosures. We encourage you to exercise caution and discretion when using these features and sharing your information with others. • With your consent or at your direction: We share your information with other parties when you consent to or request such sharing, such as when you authorize a third-party application or website to access your account or when you share your information with your friends and contacts through our Services or other platforms. • With affiliates and successors: We share your information with our affiliates, subsidiaries, and parent companies for the purposes described in this privacy policy. We may also share your information with a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our users is among the assets transferred. • With law enforcement and authorities: We share your information with law enforcement and authorities when we believe it is necessary or appropriate to comply with applicable laws and regulations, to respond to their requests, to cooperate with their investigations, and to protect our rights, interests, and safety and those of our users and the public. How we protect your information We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. If you have any questions about the security of our Services, please contact us. How long we retain your information We retain your information for as long as necessary to fulfill the purposes for which we collected it, to provide and improve our Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type and purpose of the information, but in general, we do not retain your information longer than we have a legitimate and lawful reason to do so. When we no longer need your information, we will delete or anonymize it or, if this is not possible, we will securely store your information and isolate it from any further use until deletion is possible. How we transfer your information We operate globally and may transfer your information to our affiliates, partners, and service providers in countries other than your own. Some of these countries may not have the same or equivalent data protection laws as those in your country. When we transfer your information across borders, we take steps to protect it in accordance with this privacy policy and applicable laws and standards, such as by using contractual safeguards or relying on adequacy decisions or certification mechanisms. What are your choices and rights You have the following choices and rights regarding your information: • Access and update your information: You can access and update your information through your account settings or by contacting us. We may ask you to verify your identity before fulfilling your request. • Delete your information: You can delete your information by deleting your account or by contacting us. We may retain some of your information as required by law or for legitimate business purposes. • Opt out of marketing communications: You can opt out of receiving promotional messages from us by following the instructions in those messages or by contacting us. Please note that you may still receive transactional or informational messages from us even if you opt out of marketing communications. • Manage your cookies: You can manage your cookie preferences through your browser settings, but if you disable some cookies, you may not be able to access or use some features of our Services. • Exercise your data protection rights: Depending on your location and subject to applicable laws and exceptions, you may have the right to request access to, correction of, deletion of, restriction of, portability of, or objection to the processing of your information. You may also have the right to lodge a complaint with a supervisory authority if you are not satisfied with how we handle your information. To exercise your data protection rights, please contact us with your specific request. How we update this privacy policy We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we make any material changes to this privacy policy, we will notify you by posting a notice on our Services, sending you an email, or obtaining your consent, as required by law. Your continued use of our Services after we post or notify you of any changes to this privacy policy indicates your acceptance of those changes. How to contact us If you have any questions or comments about this privacy policy or our privacy practices, please contact us at: foodzy.shop Address: Email: digitalpalacenzb@gmail.com Phone: +91 6303772053